As part of its continuous efforts to drive innovation and enhance the customer experience, Oman Housing Bank has officially launched its Chatbot on the Iskan online platform (https://iskan.ohb.co.om). This initiative aligns with the bank’s digital transformation strategy, which aims to enable citizens to access banking services and information with greater speed and efficiency.
The Chatbot offers instant responses to customer inquiries, including updates on their status on the waiting list for the Iskan program’s subsidized housing loans by simply entering their civil ID number. It also answers queries regarding the bank’s housing finance programs, required documentation, and other banking products and services. This service is designed to save customers time and effort by delivering information at their fingertips 24/7. Furthermore, the chatbot will help enhances operational efficiency by managing customer inquiries more seamlessly. The service ensures accurate, immediate responses without requiring customers to wait or visit a branch.
Speaking about the launch, Mr. Arif bin Maqbool Al-Zaabi, General Manager of Oman Housing Bank, stated:
“The introduction of the Chatbot reflects our commitment to offering innovative solutions that enhance customer satisfaction and support the digital transformation we are pursuing. We continually strive to provide an advanced banking experience that meets our customers’ expectations efficiently and effectively. This service is just the first step in a series of digital initiatives we plan to roll out shortly to improve our digital channels, making them more interactive and accessible.” He expressed confidence that this step would improve customer satisfaction, save time and effort, and strengthen Oman Housing Bank’s position as a trusted banking partner.